Thank you for purchasing from Restore Max Chemicals. We stand behind our products and want every customer to receive their order in safe, usable condition.
Because Restore Max Chemicals sells chemical cleaning, restoration, and detailing products, our refund and return policy is stricter than a standard retail return policy. Chemical products must be handled, stored, and shipped properly. For safety reasons, opened, used, leaking, damaged, contaminated, or tampered-with containers cannot be returned.
Return Eligibility
Unopened products may be eligible for return within 14 days of delivery with prior approval from Restore Max Chemicals.
To be eligible for a return, the product must be:
- Unopened
- Unused
- In its original container and packaging
- In resalable condition
- Approved for return before being shipped back
We do not accept returns for products that have been opened, used, diluted, transferred into another container, damaged after delivery, improperly stored, frozen, overheated, contaminated, or tampered with.
Do not ship any product back to Restore Max Chemicals without approval first.
Non-Returnable Items
The following items are not eligible for return:
- Opened chemical products
- Used chemical products
- Products with broken seals
- Leaking or damaged containers
- Products damaged due to improper storage or handling after delivery
- Products that were diluted, mixed, or transferred into another container
- Clearance, sale, discounted, or promotional items
- Custom, bulk, pallet, drum, tote, or special-order purchases unless approved in writing
- Products returned without prior authorization
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, leaking, or incorrect, contact us within 48 hours of delivery.
Please email restoremaxchemicals@gmail.com with:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A description of the issue
If the issue is verified, Restore Max Chemicals may provide a replacement, refund, or store credit depending on the situation.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be processed back to the original payment method. Processing times may vary depending on your bank or credit card provider.
Shipping costs are non-refundable unless the return is due to an error by Restore Max Chemicals, such as shipping the wrong product or a verified damaged/defective order.
Return Shipping
Customers are responsible for return shipping costs on approved returns unless the product arrived damaged, defective, or incorrect.
Because chemical products may be subject to shipping restrictions, do not attempt to return any product without receiving return instructions from Restore Max Chemicals first. Unauthorized returns may be refused and may not be eligible for refund.
Exchanges
We only replace products if they arrive damaged, defective, or incorrect. If you need a replacement, contact us at restoremaxchemicals@gmail.com within 48 hours of delivery.
Product Use Disclaimer
Restore Max Chemicals products must be used according to label directions. Always test products on a small area before full application. Refunds will not be issued for damage caused by misuse, improper dilution, improper application, improper storage, using the product on an unsuitable surface, or failure to follow directions.
Bulk & Commercial Orders
Bulk, commercial, drum, tote, pallet, wholesale, or special-order purchases are reviewed on a case-by-case basis and may not be eligible for return or refund once shipped.
Need Help?
For refund, return, or order questions, contact us at:
Restore Max Chemicals
Email: restoremaxchemicals@gmail.com
Phone: 539-369-7741
Broken Arrow, Oklahoma