Last Updated: April 28, 2026
Thank you for ordering from Restore Max Chemicals. This Shipping Policy explains how we process, ship, deliver, and handle orders for our industrial cleaning, restoration, and detailing chemical products.
Restore Max Chemicals primarily serves contractors, fleet operators, ready-mix and concrete producers, equipment owners, rental companies, agricultural operations, industrial wash facilities, and other commercial or professional users.
By placing an order, requesting a quote, or purchasing products from Restore Max Chemicals, you agree to this Shipping Policy.
1. Order Processing
Orders are processed during normal business hours:
Monday–Friday: 9:00 AM–5:00 PM Central Time
Closed weekends and major holidays
Order processing time may vary depending on product availability, order size, shipping method, freight requirements, payment status, and whether the order requires special handling.
Small in-stock orders may ship by parcel carrier when eligible. Bulk, pallet, drum, tote, commercial, or special-order purchases may require additional processing time, freight coordination, and shipping confirmation before dispatch.
An order is not considered ready to ship until payment has been received, order details are confirmed, and any required shipping or freight arrangements have been completed.
2. Shipping Methods
Restore Max Chemicals may ship orders using parcel carriers, freight carriers, local delivery, customer pickup, or other approved shipping methods.
Shipping method depends on:
- Product type
- Product size
- Order quantity
- Container size
- Destination
- Carrier availability
- Hazard classification, if applicable
- Commercial or residential delivery requirements
- Whether liftgate, dock access, or forklift unloading is needed
We reserve the right to choose or change the shipping method when necessary for safety, compliance, carrier requirements, or order size.
3. Parcel Shipping
Eligible smaller orders may ship by standard parcel carrier.
Parcel shipping may be available for certain smaller containers, depending on product classification, packaging requirements, destination, and carrier rules.
Parcel shipping is not guaranteed for every product or order. Some products, quantities, or destinations may require freight shipment instead.
4. Freight, Drum, Tote, and Bulk Orders
Bulk orders may include, but are not limited to:
- 5-gallon pails
- Cases
- Palletized orders
- 55-gallon drums
- 275-gallon totes
- Custom commercial orders
- Wholesale or high-volume orders
Freight shipments may require a commercial delivery address with suitable unloading access. Customers are responsible for providing accurate delivery information before shipment.
For freight deliveries, customers should be prepared to provide or arrange:
- Loading dock access, or
- Forklift access, or
- Liftgate service, if needed
- A person available to receive the shipment
- Safe truck access to the delivery location
Additional freight charges may apply for liftgate service, residential delivery, limited-access locations, inside delivery, re-delivery, storage, detention, appointment delivery, failed delivery attempts, or other carrier accessorial fees.
Unless these services are included in the original quote or invoice, the customer may be responsible for additional carrier charges.
5. Shipping Rates and Freight Quotes
Shipping costs may be calculated at checkout, included in a quote, invoiced separately, or confirmed after order review.
Freight charges for bulk orders may vary based on:
- Weight
- Dimensions
- Number of pallets
- Container type
- Destination
- Carrier availability
- Delivery access
- Fuel surcharges
- Hazardous material requirements, if applicable
- Liftgate or other accessorial services
For large commercial orders, Restore Max Chemicals may provide a freight quote before shipment. Freight quotes are estimates unless otherwise stated and may be subject to carrier adjustments.
6. Shipping Timeframes
Shipping timeframes are estimates only and are not guaranteed unless expressly stated in writing.
We make reasonable efforts to ship orders within the timeframe provided at checkout, on an invoice, or in a written quote. If no specific shipping timeframe is provided, we will make reasonable efforts to ship within the time required by applicable law.
If we are unable to ship an order within the stated or applicable timeframe, we may contact you with an updated shipping estimate and available options, which may include approval of the delay, substitution if appropriate, cancellation, or refund for the unshipped portion of the order.
Delivery times may be affected by carrier delays, weather, supply shortages, backorders, freight scheduling, holidays, incorrect addresses, failed delivery attempts, hazardous material requirements, or events outside our control.
7. Shipping Restrictions
Some products may be subject to shipping restrictions based on product type, chemical classification, container size, destination, carrier rules, or applicable laws and regulations.
Certain products or quantities may not be eligible for all shipping methods or all destinations.
We reserve the right to cancel, delay, or modify shipping arrangements for any order if we determine that the order cannot be shipped safely, legally, or according to carrier requirements.
We do not guarantee shipment to every location.
8. Chemical and Hazardous Material Shipping
Some chemical products may require special packaging, labeling, handling, documentation, or carrier approval.
When a product is classified as hazardous for transportation, shipping options may be limited and additional charges may apply.
Customers may not arrange unauthorized returns, reship chemical products, alter packaging, remove labels, transfer product into different containers for shipment, or ship damaged/leaking containers without written instructions from Restore Max Chemicals.
If you have questions about shipping restrictions for a specific product or order size, contact us before placing your order.
9. Local Pickup or Local Delivery
Local pickup or local delivery may be available for certain orders by prior arrangement only.
Pickup or local delivery availability is not guaranteed and may depend on order size, product availability, location, scheduling, and whether the order can be handled safely.
Customers picking up chemical products are responsible for transporting products safely and securing containers properly during transport.
10. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Restore Max Chemicals is not responsible for delays, failed deliveries, additional charges, returned shipments, or lost orders caused by incorrect, incomplete, or undeliverable addresses.
If an order is returned due to an incorrect address, failed delivery attempt, refusal, or inability to receive shipment, the customer may be responsible for return freight, re-delivery fees, storage fees, and any additional shipping costs.
11. Delivery Inspection
Customers should inspect all deliveries as soon as they arrive.
For parcel deliveries, check the package for damage, leakage, missing items, or incorrect products.
For freight deliveries, inspect the shipment before signing the delivery receipt or bill of lading whenever possible. If there is visible damage, shortage, leakage, or missing product, note the issue on the delivery receipt before signing.
Do not sign a clean delivery receipt if damage or shortage is visible.
If the driver will not wait for a full inspection, write a note such as:
“Shipment received. Inspection pending.”
or
“Possible concealed damage. Inspection pending.”
Take photos of the shipment, packaging, pallet, labels, damage, leakage, and delivery documents.
12. Damaged, Leaking, Missing, or Incorrect Orders
If your order arrives damaged, leaking, missing items, defective, or incorrect, contact Restore Max Chemicals within 48 hours of delivery.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- Photos of the shipping label or bill of lading
- Description of the issue
- Quantity affected
- Date of delivery
If the issue is verified, Restore Max Chemicals may provide a replacement, refund, credit, or other resolution depending on the situation.
Do not use, discard, return, dilute, transfer, or reship damaged or leaking product unless Restore Max Chemicals provides instructions.
13. Lost or Delayed Shipments
If tracking shows that your shipment is delayed, lost, or delivered but not received, contact us so we can review the issue.
Carrier investigations may take time. Restore Max Chemicals may need to work with the carrier before determining whether a replacement, refund, or other resolution is available.
We are not responsible for delays caused by carriers, weather, incorrect addresses, unavailable recipients, freight scheduling, hazardous material handling requirements, or events outside our control.
14. Refused Shipments
If a shipment is refused without prior written approval from Restore Max Chemicals, the customer may be responsible for original shipping charges, return shipping charges, carrier fees, storage fees, re-delivery fees, and any product loss or damage.
Because chemical products may be subject to shipping restrictions, do not refuse or return a shipment unless instructed by Restore Max Chemicals or unless refusal is necessary due to visible unsafe leakage or severe delivery damage.
If a delivery appears unsafe, leaking, or severely damaged, document the condition with photos and contact us immediately.
15. Backorders and Special Orders
Some products may be temporarily unavailable, backordered, custom ordered, or produced/fulfilled after order approval.
If an item is backordered or delayed, we may contact you with an estimated availability date and available options.
Bulk, commercial, drum, tote, pallet, wholesale, and special-order purchases may require additional lead time and may not be eligible for cancellation once processed, staged, blended, packaged, shipped, or specially ordered.
16. Returns and Return Shipping
Returns are governed by our Refund and Returns Policy.
Because Restore Max Chemicals sells chemical cleaning, restoration, and detailing products, returns require prior approval.
Do not ship any product back to Restore Max Chemicals without written return authorization and shipping instructions.
Opened, used, leaking, damaged, contaminated, diluted, transferred, frozen, overheated, tampered-with, or improperly stored products are not eligible for return.
Unauthorized returns may be refused and may not be eligible for refund.
17. Customer Responsibility After Delivery
After delivery, customers are responsible for proper handling, unloading, storage, use, and protection of the products.
Products should be stored according to label directions, safety data sheets, and any written instructions provided by Restore Max Chemicals.
Restore Max Chemicals is not responsible for product damage, leakage, freezing, overheating, contamination, misuse, improper dilution, improper storage, unsuitable surface use, or damage caused after delivery.
18. Title and Risk of Loss
Unless otherwise stated in writing, risk of loss passes to the customer when the order is delivered to the customer’s shipping address, picked up by the customer, or transferred to the carrier for shipment.
For freight or bulk orders, specific terms may be stated on the quote, invoice, bill of lading, or written agreement.
19. Contact Us
For shipping, delivery, freight, damaged shipment, or order questions, contact:
Restore Max Chemicals
Broken Arrow, Oklahoma 74014
Phone: (539) 369-7741
Email: restoremaxchemicals@gmail.com